Welcome
Welcome to our shop, we are so happy you stopped by. Don't hesitate to contact us if you have any questions or comments. We would love to hear from you!
Shipping
I ship every Monday through Friday (excluding holidays). All orders are mailed via USPS.
Please, make sure your address on your Etsy and Paypal account is updated and accurate.
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 5 days of delivery
Ship items back to me within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
Refunds and Exchanges
If there is an issue with the order you should inform me within 3 days from the day of the transaction. Replacement (if possible) or refund would be offered if the item is faulty or damaged (with photo evidence provided). Please note that the shipping cost is NOT refundable.
-WRONG ADDRESS-
If an order is delivered to the shipping address in the order and it's a wrong address, a refund or free replacement set will not be offered.
-SHIPPING REFUNDS-
Shipping refunds will not be offered. If an item was shipped for free, and a return is accepted, $3.95 will be deducted from the refund to cover the shipping cost accrued by the seller.
Additional
If you are not satisfied with my products or services, please contact me BEFORE leaving feedback. I will try my very best to resolve the issue with you.
Frequently Asked Questions
Custom and personalized orders
Absolutely! Just convo us and tell us what your looking for.
Gift wrapping and packaging
Is available when requested for $1 more.
Wholesale availability
Adorn items are available at wholesale prices to business and organization. Please email us at adrian@jewelrybyadorn.com for information.